Privacy Notice

Last updated: 10 September 2026

RCS Maintenance Group Limited (“RCS”, “we”, “us” or “our”) respects your privacy. This notice explains how we collect, use, store and share personal information when you visit this website, contact us, request a quotation, become a customer or supplier, or otherwise deal with us.

Who we are

RCS Maintenance Group Limited is the controller of your personal information. Our company number is 10940709 and our registered office is Vicarage Corner House, 219 Burton Road, Derby DE23 6AE. You can contact us at management@rcs-mg.co.uk, by telephone on 0800 321 3721, or by writing to RCS Maintenance Group Limited, 356 Hucknall Lane, Nottingham NG6 8AB.

Information we collect

Contact and identity details, such as your name, company, email address, telephone number and postal address.
Enquiry, quotation and project information that you provide to us.
Customer, supplier and subcontractor records, including contracts, correspondence, invoices and payment records.
Technical and security information generated when you use our website, such as server logs, device/browser information and IP address.
Any other information you choose to provide in correspondence or during a project.

Please do not send special-category or highly sensitive personal information through the website enquiry form unless we specifically ask for it and provide a secure method.

How and why we use personal information

To respond to enquiries and prepare quotations: to take steps at your request before entering into a contract and, where relevant, for our legitimate interest in developing our business.
To deliver and manage contracted work: to perform our contract with you or the organisation you represent.
To manage customer, supplier and subcontractor relationships: for contract performance and our legitimate interests in operating, documenting and improving our services.
To keep financial, tax, insurance, health and safety and compliance records: to meet legal obligations and establish, exercise or defend legal claims.
To protect our website, systems and business: for our legitimate interests in security, fraud prevention and service reliability.
To send marketing: only where permitted by law. You can opt out at any time by contacting us or using any unsubscribe method provided.

Where we rely on legitimate interests, we consider the impact on your rights and use your information only where those interests are not overridden by your interests or fundamental rights.

Website statistics and enquiry measurement

We use Burst Statistics, hosted with this website, to understand which pages people use and whether visits lead to an enquiry or a click on a telephone or email link. It is configured in cookieless mode without device fingerprinting. It uses a daily changing, non-identifying reference derived from connection and browser information; it does not recognise a returning visitor across different days. Statistics are not sent to Google Analytics or used for advertising profiles, and optional sharing with the plugin developer is disabled.

Names, email addresses, message text and other enquiry form answers are not included in these statistics. Optional site postcodes help us assess the work, and optional referral answers help us understand how customers find RCS. We use this information to respond to enquiries and improve our website and services. We respect browser Do Not Track requests. For questions or to object to this use, contact management@rcs-mg.co.uk.

Who we share information with

We may share information where necessary with our website, hosting, email and IT providers; professional advisers, accountants and insurers; payment and banking providers; customers, suppliers and vetted subcontractors involved in relevant work; and regulators, courts, law-enforcement bodies or other authorities where required by law. We do not sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections. Contact us if you would like more information about safeguards relevant to your information.

How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected, including legal, accounting, insurance and reporting requirements. Enquiries and unsuccessful quotations are normally reviewed for deletion after 24 months of inactivity. Contract, project, invoice and tax records are normally retained for up to seven years after the relevant relationship or accounting period, unless a longer period is needed for legal claims, warranties, health and safety, insurance or another lawful requirement. Security logs are kept for a shorter period unless needed to investigate an incident.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction, deletion, restriction, portability, or to object to processing. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing. You also have the right to object to direct marketing at any time.

To exercise a right, contact management@rcs-mg.co.uk. We may need to verify your identity before responding.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint or telephone 0303 123 1113.

Cookies

For information about the technologies used by this website, see our Cookie Notice.

Changes to this notice

We may update this notice when our services, suppliers or legal obligations change. The latest version will always be published on this page.